Why Your Business Needs an Online Ticketing System

W ondering what an online ticketing system is, and why it’s crucial to the success of your business? Imagine this; you start an online home-based business. You take orders via messages. Jane from England wants to place an order for 3 blue sweaters and John from America wants to place an order for 3 red sweaters. You write down their orders manually and ship them out. A week later, you find out you accidentally swapped their orders.

Do you know how you could’ve avoided that mix-up? By setting up an online ticketing system.

What an Online Ticketing System Basically Is

An online ticketing system provides your customers with tickets based on their requests. You know when you order something online, and you receive a weird mix of alphanumerics labeled your Order ID?

That’s your ticket as a customer. It helps the business organize all the orders and feedback they receive, so there are no mix-ups, and service is seamless.

So, as a business that’s hoping to be efficient, here’s why should you set up an online ticketing system:

It’s Efficient

The online ticketing system will automatically organize all your orders, so you do not have to manually note them down. Furthermore, most online ticketing systems offer categorization, so if for example, you sell baked goods, you will be able to see how many people want croissants and how many want cakes -all without having to count them yourself.

It’s Accurate

In 2020, customers returned a whopping estimate of $428 billion in products. Accurate orders mean fewer returns, so if you don’t want your business to further add to this figure, let your online ticketing system erase the margin for human error beyond that which the customer makes themselves. As a business, your ticketing will be flawless, since it’s done by a machine algorithm, and thus will likely have lesser returns.

It Provides a 24-hour Service

Customers love the accessibility. A business that is open round-the-clock and has instant ticketing available will allow customers to book your services according to their own feasibility. An online ticketing system will save you the hassle of waking up at 8 AM to ticket an order placed at 3 AM because the 24-hour ticketing system would’ve done it instantaneously.

It Gives Instant Payments

With online tickets, you have the option of asking customers to pay in advance, instantly after placing their order. The money transfer is all automated by the online ticketing system itself, so you do not have to put in the effort of continually providing customers with your payment details; the ticketing service will do that for you.

It Generates Automated Analytical Insight

An online ticketing system will provide you with statistical data of your business growth based on the information it has about how many requests you get and further details of the demographic of your main audience. You can then use this insight to cater to your recurring customers or to expand your target audience, or maybe even invest in the business!

It Creates Better Communication

It’s very important to keep your customer up-to-date with their order. A ticketing system allows you to solve their issues and answer their queries while maintaining a clear, cohesive conversation flow so that there is fast progress from unresolved to resolved.

It Makes Your Business Appear Professional

A dedicated online ticketing system shows that your business is state-of-the-art and always strives to provide the best services. Not only will the customer see you as an esteemed service provider, but they will also think of you as a company keen on providing more than just what you charge money for.

It Categorizes Based on Area of Expertise

If you set up an online ticketing system for complaints as well besides just orders, you can categorize them based on the specific area of expertise that the customer needs help with, and then connect said categories to the best people who can help them. This way, you can create even more efficient customer service for your business!

It Can Serve As a Tool of Marketing Too

Add an option of receiving email updates and offers related to your business when you set up your online ticketing system and in this way the emails that your customers sign up to place an order with will be the same emails you can send out mass marketing infomercials to!

 It Saves Money (And Lots of It)

You need not worry about canceled reservations and orders. Simply use an online ticketing system to send out confirmation emails, double-check your availability for the day, and update customer information automatically. Save your business from any unforeseen losses!

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• business
• ticketing
• marketing