Web & Technology

5 Advantages Of Using Automatic Dialing Software

A utomatic dialing software or Auto dialers enable you to automatically dial numbers for outbound calls. This means you won’t have to deal with the hassle of dialing every number yourself, and wasting valuable time that you could use on something productive instead.

Auto dialers have a few different features, for example, they automatically dial numbers and are able to detect whether the call was answered by a person or an answering machine.

If the call is answered by a person then the software forwards it to an agent, if an answering machine answers, the software either plays a message or ends the call.

Many companies are oblivious to the great benefits using auto-dialers can bring to their business. So we decided to list down all the main reasons this software can be so useful.

Here are the top 5 reasons Automatic dialing software can have great advantages in your call center.

1: Utilizes Employees’ Time Better

Manually dialing can be a big hassle for employees. They have to waste time dialing every number themselves, then have to wait till if and when the call connects, only to either have the call disconnect or go to an answering machine. However, with an automatic dialing software, you can say goodbye to all this.

An automatic dialer is equipped with all the necessary features to eliminate this process. The auto-dialer can place the call itself and determine whether or not the call will go through, if it detects any of these factors it will end the call, greatly reducing the amount of time wasted.

Softwares like Predictive Dialer only forward calls that are answered, such measures are incredibly useful in eliminating idle time.

2: Increases Agents’ Talking Time

Perhaps the greatest advantage to using automatic dialing software is how drastically it improves agents’ talking time. Since the software detects and cuts calls that won’t be connected or go to voicemail, this means the amount of time that employees spend on actual calls with customers will increase by a lot.

Agent talk time is said to increase anywhere from 20 to 40 minutes per hour on average.

Not only does this increase productivity but also boosts employee morale as they face less time waiting aimlessly and facing rejected calls.

3: Generates Reports

Another great feature of Automatic dialing software is the reports and insights that it generates based on the call activity. These reports are highly personalized and customizable as well. These insights are given in real-time and help improve decision-making and efficiency since any problem encountered is identified in real-time and can be dealt with immediately.

Auto dialers can also record calls and can play them back whenever it is required. This helps with quality assurance and maintaining agent performance as well. It also offers other helpful metrics for the call center to keep track of and work on.

4: Increases Efficiency And Profit

When you eliminate manual dialing, waiting for calls, and facing rejected calls, you increase your efficiency exponentially. When every agent starts using an autodialer and increases sales, it boosts their morale causing them to work even harder. This gain in efficiency eventually affects the performance of your center as a unit, making your branch much more profitable than it was before. This has a ripple effect that causes your company to perform better and helps expand your business as a whole.

5: A Higher Number of Personalized Calls

Many auto-dialing software are equipped with certain features that make the outbound calling process much more effective. One of these features is the ability to take a screenshot of the customer's details while the call is going through. This allows the agent to get a better sense of who their customer is and tailor their conversation to better suit their customer. Since the caller knows the customer beforehand, they can use this to make the call a more comfortable and personalized experience for both the agent and the customer.

Research suggests that customers are more likely to engage in a transaction if they feel the marketing of that product is more personalized and better suited to them particularly.

So these features can help make a customer feel more comfortable and increase the chances of a sale going through.

As you can see, automatic dialing software brings many benefits that help greatly in streamlining your call center’s daily activities and bring about a great increase in your sales as well. So you should consider investing in automatic dialing software today!